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Rod Cherkas - 5 AI-powered Tools Every CCO/CS Leader Should Consider

5 AI-powered Tools Every CCO/CS Leader Should Consider

In the era of AI-powered advancements, Customer Success (CS) and Customer Experience (CX) have become paramount for businesses to thrive. As customer expectations continue to evolve, Chief Customer Officers (CCOs) and CS leaders must embrace cutting-edge AI-powered tools to deliver personalized experiences and drive long-term customer loyalty. In this blog, we will explore five indispensable […]

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Rod Cherkas - 5 Key Insights Every Chief Customer Officer & Customer Success Leader Should Know About AI

5 AI Insights Every Customer Success Leader Should Know

As the business landscape continues to evolve, Chief Customer Officers (CCOs) and Customer Success (CS) leaders are increasingly embracing the power of Artificial Intelligence (AI) to optimize their strategies and drive customer-centric growth. AI has transformed the way companies engage with customers, unlock valuable insights, and personalize experiences. To stay ahead in the competitive marketplace,

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Win a Free Ticket to Gainsight Pulse – Hear Rod Speak about how to Fast Track Your Career

Fast Track your Career with the CCO Playbook Join me at the Gainsight Pulse Conference on Thursday August 18 at 12:35pm PDT. I will be presenting in the Innovation Theater in the Expo Hall. The presentation will also be streamed online. Please send me an email at rod@hellocco.com or instant message me on LinkedIn and

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CCO Maturity Model™

I partner with my clients to help them scale their business and their careers during periods of accelerated growth. Many post-sale leaders might describe their role pretty similarly when they say they are responsible for a combination of client onboarding, product support, success management, customer operations, and training. But depending on the revenue of the

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My First Year-in-Review

Many people have asked me recently how things have gone in my first year of business after starting HelloCCO. I thought it would be helpful to share a few observations for my colleagues, clients and friends. Professional Wins: Contributed thought leadership and strategic frameworks targeted at the needs of Chief Customer Officers and executives who

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Get 250+ Tips and ChatGPT Prompts for CCOs and Customer-Facing Teams So You Can Easily Get Started with AI

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Download the Customer Success Experience - Segmentation Template

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Download the Cost-of-Delivery Analysis Template for Customer Success Teams

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Download Gainsight's Customer Success Board of Directors Template Slide Pack

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Download ICONIQ Growth - Topline Growth & Operational Efficiency - SaaS Industry Metrics

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Download the ROI Calculator and Cost Savings Example and Template

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Download Defining the Hiring Criteria for the CCO/SVP/VP Position

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Download Chief Customer Officer - Technology Stack Recommendations

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Download the Strategy Offsite Planning Template and Worksheet

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Download the CCO Strategic Roadmap Template and Examples

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Download the Goal Setting Template for Customer Facing Leaders

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Download Recommended Books on Public Speaking, Storytelling, and Creating Impactful Presentations

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Download Recommended Books on Organizational Leadership and Interpersonal Effectiveness

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Download the Post-Sale Scaling™ Model Framework

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Download the CCO Maturity Model™ Worksheet

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