Blog

Leveraging AI in Customer Service A Path to Higher Profits

Leveraging AI in Customer Service: A Path to Higher Profits

In the ever-evolving landscape of customer service, Artificial Intelligence (AI) has emerged as a game-changing force, reshaping the way businesses engage with and support their customers. In this blog post, let’s embark on a journey through the revolutionary impact of AI on enhancing customer support and engagement. Let’s explore the innovative world of chatbots, AI-powered

Leveraging AI in Customer Service: A Path to Higher Profits Read More »

The Power of Customer-Facing Teams

The Power of Customer-Facing Teams

In the fiercely competitive business landscape, achieving sustainable revenue growth is a primary goal for companies across various industries. While several factors contribute to a company’s success, one often overlooked but highly influential factor is the performance of customer-facing teams. These teams, encompassing sales, customer support, and service personnel, constitute the frontline of a business

The Power of Customer-Facing Teams Read More »

Up-level Your Onboarding With AI: Empowering Customer Success Leaders with ChatGPT

Up-level Your Onboarding With AI: Empowering Customer Success Leaders with ChatGPT

Recently, a client came to me with a dilemma. They were facing a common conundrum – creating a stream of onboarding emails for new clients over a six-week period. The solution might surprise and delight you – we harnessed the power of ChatGPT, an AI language model, to provide a solution that accelerated productivity and delivered

Up-level Your Onboarding With AI: Empowering Customer Success Leaders with ChatGPT Read More »

Writing Effective ChatGPT Prompts for Customer-Facing Leaders

Writing Effective ChatGPT Prompts for Customer-Facing Leaders

ChatGPT, powered by AI, has emerged as a powerful ally for customer-facing leaders seeking to streamline their processes and deliver enhanced customer value. Here is what you need to know about the art of writing effective ChatGPT prompts to extract the most useful results, enabling you to leverage this technology as a productivity accelerator in

Writing Effective ChatGPT Prompts for Customer-Facing Leaders Read More »

Get 250+ Tips and ChatGPT Prompts for CCOs and Customer-Facing Teams So You Can Easily Get Started with AI

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download the Customer Success Experience - Segmentation Template

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download the Cost-of-Delivery Analysis Template for Customer Success Teams

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download Gainsight's Customer Success Board of Directors Template Slide Pack

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download ICONIQ Growth - Topline Growth & Operational Efficiency - SaaS Industry Metrics

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download the ROI Calculator and Cost Savings Example and Template

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download Defining the Hiring Criteria for the CCO/SVP/VP Position

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download Chief Customer Officer - Technology Stack Recommendations

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download the Strategy Offsite Planning Template and Worksheet

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download the CCO Strategic Roadmap Template and Examples

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download the Goal Setting Template for Customer Facing Leaders

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download Recommended Books on Public Speaking, Storytelling, and Creating Impactful Presentations

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download Recommended Books on Organizational Leadership and Interpersonal Effectiveness

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download the Post-Sale Scaling™ Model Framework

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.

Download the CCO Maturity Model™ Worksheet

You will also be subscribed to my periodic newsletter. I respect your privacy. Unsubscribe at any time.