The Essential Playbook for CCOs and any Leader Who Aspires to be a CCO

This book will enable you to accelerate your career and deliver predictable, repeatable results.

The Chief Customer Officer Playbook is essential for CCOs and any leader who aspires to be a CCO.

Being a Chief Customer Officer can be the most rewarding role you will ever have. It requires you to achieve a balance of strong results for customers, employees, and your company.

You can develop and master the skills you need to be a successful CCO. This book will show you how to accelerate your career growth, build your confidence, and deliver stronger, repeatable results.

Now more than ever, customer-facing leaders need to differentiate themselves in an increasingly competitive and challenging market. You must consistently show that the skills you possess and the strategies you apply translate into organizational success.

This book will help you:

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Build strong cross-functional relationships

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Optimize results from metrics that matter

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Establish deep customer connections

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Communicate effectively and tell stories

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Demonstrate strategic thinking

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Drive change during growth and scaling

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Maximize opportunities during economic uncertainty

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Create and share thought leadership

The Chief Customer Officer Playbook

Available Now!

Order in bulk to take advantage of exclusive opportunities to work with Rod!

Praise for The Chief Customer Officer Playbook

About the Author - Rod Cherkas

Rod Cherkas is a well-respected consultant, advisor, author, and speaker. He has been a post-sale executive at several of the world’s most customer-centric companies including Intuit, RingCentral, Marketo and Gainsight. He is the founder and CEO of HelloCCO, a strategy consulting firm that partners with innovative companies across diverse industries to develop, execute and scale strategies for their customer-facing functions. His clients rave about their “repeatable results with Rod”.

The Chief Customer Officer Playbook is a great resource for customer-facing organizations.

Order in bulk and take advantage of these opportunities to work with Rod:

25 Copies

Rod will facilitate a virtual Author Q&A with your team for up to 60 minutes.

50 Copies

Rod will facilitate a virtual Author Q&A with your team and provide your most senior leader who is or aspires to be a CCO an hour of advisement.

100 Copies

Rod will come to your organization and spend a half day working with your team on a topic of your choice.

To take advantage of one of these bulk order options, please contact Rod@hellocco.com

Available Now!

Order in bulk to take advantage of exclusive opportunities to work with Rod!

Get 250+ Tips and ChatGPT Prompts for CCOs and Customer-Facing Teams So You Can Easily Get Started with AI

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Download the Customer Success Experience - Segmentation Template

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Download the Cost-of-Delivery Analysis Template for Customer Success Teams

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Download Gainsight's Customer Success Board of Directors Template Slide Pack

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Download ICONIQ Growth - Topline Growth & Operational Efficiency - SaaS Industry Metrics

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Download the ROI Calculator and Cost Savings Example and Template

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Download Defining the Hiring Criteria for the CCO/SVP/VP Position

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Download Chief Customer Officer - Technology Stack Recommendations

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Download the Strategy Offsite Planning Template and Worksheet

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Download the CCO Strategic Roadmap Template and Examples

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Download the Goal Setting Template for Customer Facing Leaders

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Download Recommended Books on Public Speaking, Storytelling, and Creating Impactful Presentations

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Download Recommended Books on Organizational Leadership and Interpersonal Effectiveness

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Download the Post-Sale Scaling™ Model Framework

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Download the CCO Maturity Model™ Worksheet

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