Many people have asked me recently how things have gone in my first year of business after starting HelloCCO. I thought it would be helpful to share a few observations for my colleagues, clients and friends. Professional Wins: Contributed thought

Post-Sale leaders at fast-growing technology companies run into a fairly predictable set of challenges as they continuously evolve the organizations, systems and processes they need to keep up with accelerating revenue growth. They contend with a difficult balancing act of

What is your Operating Mechanism Calendar for Post-Sale Executives? After wrapping up the fiscal year planning process with her leadership team, the Chief Customer Officer at one of my clients set out to document the calendar of operating mechanisms that

I had a coaching session last week with a VP of Success who had reached her 6 month mark at a company that makes software for innovative retail brands. On our Zoom call, I noticed behind her a set of

Eventually, every fast-growing startup becomes the struggling victim of its own success, and own success team. The tactics that worked so wonderfully to onboard and retain customers while you grew from $0-$10M suddenly begin to fray. The lack of structure