Blog
AI for Growth: Empowering Customer Success Leaders
Around 40+ years ago, the technological development that led to the personal computer as a household item was revolutionary. The birth of social media in the past two decades might be one of the most influential drivers of society today.
Win a Free Ticket to Gainsight Pulse – Hear Rod Speak about how to Fast Track Your Career
Fast Track your Career with the CCO Playbook Join me at the Gainsight Pulse Conference on Thursday August 18 at 12:35pm PDT. I will be presenting in the Innovation Theater in the Expo Hall. The presentation will also be streamed
Customer Stories – Demonstrating Growth and Expansion
If you struggle to find ways to visually communicate how your teams expand relationships with clients over time, try out one of these templates. Recent clients have used one of these formats and been praised by their Boards and executive
Q&A from my Webinar on Scaling Post-Sale Teams
Webinar with ChurnZero – Q&A on Scaling Post-Sale Teams I recently led a webinar for Customer Success leaders who are scaling their organizations during periods of fast growth. I shared my approach to ensure your Customer Success team stays ahead
CCO Maturity Model™
I partner with my clients to help them scale their business and their careers during periods of accelerated growth. Many post-sale leaders might describe their role pretty similarly when they say they are responsible for a combination of client onboarding,
7 Tips for a New Chief Customer Officer
Congratulations! You now have the honor of leading your customer-facing organizations and being the face of your company to your customers. Maybe you have been working toward this position for a long time. Or maybe accepting this new challenge was
