Blog
5 AI-powered Tools Every CCO/CS Leader Should Consider
In the era of AI-powered advancements, Customer Success (CS) and Customer Experience (CX) have become paramount for businesses to thrive. As customer expectations continue to evolve, Chief Customer Officers (CCOs) and CS leaders must embrace cutting-edge AI-powered tools to deliver
Goal Setting for Chief Customer Officers in the Second Half of the Year
As we enter the second half of the year, many of us are reflecting on our professional goals. When it comes to goal setting for Chief Customer Officers, we must ask ourselves questions to ensure we’re on the right track. How
5 AI Insights Every Customer Success Leader Should Know
As the business landscape continues to evolve, Chief Customer Officers (CCOs) and Customer Success (CS) leaders are increasingly embracing the power of Artificial Intelligence (AI) to optimize their strategies and drive customer-centric growth. AI has transformed the way companies engage
AI for Growth: Empowering Customer Success Leaders
Around 40+ years ago, the technological development that led to the personal computer as a household item was revolutionary. The birth of social media in the past two decades might be one of the most influential drivers of society today.
Win a Free Ticket to Gainsight Pulse – Hear Rod Speak about how to Fast Track Your Career
Fast Track your Career with the CCO Playbook Join me at the Gainsight Pulse Conference on Thursday August 18 at 12:35pm PDT. I will be presenting in the Innovation Theater in the Expo Hall. The presentation will also be streamed
Customer Stories – Demonstrating Growth and Expansion
If you struggle to find ways to visually communicate how your teams expand relationships with clients over time, try out one of these templates. Recent clients have used one of these formats and been praised by their Boards and executive
