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Data-Driven Decisions In Customer Success

In today’s competitive business landscape, customer retention is king. While acquiring new customers is important, growing your business through satisfied existing customers is often more cost-effective and sustainable. This is where post-sale processes come into play. But how do you

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What Is Customer Experience (CX)?

What Is Customer Experience (CX)?

Have you ever walked out of a store feeling like a valued customer, or ended a call with a service rep feeling more frustrated than when you started? That, my friends, is the power of customer experience (CX) at play.

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The CLTV Playbook

The CLTV Playbook

Unlocking Long-Term Profits Through Customer Centricity Customer acquisition is crucial, but it’s customer retention that fuels long-term profitability. Enter Customer Lifetime Value (CLTV), a metric that measures the total revenue a customer generates throughout their relationship with your business. Understanding

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