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Q&A from my Webinar on Scaling Post-Sale Teams

Webinar with ChurnZero – Q&A on Scaling Post-Sale Teams I recently led a webinar for Customer Success leaders who are scaling their organizations during periods of fast growth. I shared my approach to ensure your Customer Success team stays ahead

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CCO Maturity Model™

I partner with my clients to help them scale their business and their careers during periods of accelerated growth. Many post-sale leaders might describe their role pretty similarly when they say they are responsible for a combination of client onboarding,

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7 Tips for a New Chief Customer Officer

Congratulations! You now have the honor of leading your customer-facing organizations and being the face of your company to your customers. Maybe you have been working toward this position for a long time. Or maybe accepting this new challenge was

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My First Year-in-Review

Many people have asked me recently how things have gone in my first year of business after starting HelloCCO. I thought it would be helpful to share a few observations for my colleagues, clients and friends. Professional Wins: Contributed thought

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Download the Customer Success Experience - Segmentation Template

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Download the Cost-of-Delivery Analysis Template for Customer Success Teams

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Download Gainsight's Customer Success Board of Directors Template Slide Pack

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Download ICONIQ Growth - Topline Growth & Operational Efficiency - SaaS Industry Metrics

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Download the ROI Calculator and Cost Savings Example and Template

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Download Defining the Hiring Criteria for the CCO/SVP/VP Position

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Download Chief Customer Officer - Technology Stack Recommendations

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Download the Strategy Offsite Planning Template and Worksheet

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Download the CCO Strategic Roadmap Template and Examples

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Download the Goal Setting Template for Customer Facing Leaders

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Download Recommended Books on Public Speaking, Storytelling, and Creating Impactful Presentations

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Download Recommended Books on Organizational Leadership and Interpersonal Effectiveness

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Download the Post-Sale Scaling™ Model Framework

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Download the CCO Maturity Model™ Worksheet

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