Customer Success in an AI-Native Company: What Post-Sale Leaders Need to Rethink
Customer Success in an AI-native company looks different from the traditional post-sale models most organizations have built. Recently, I joined a thoughtful discussion at Cursor’s San Francisco office about what Customer Success looks like when AI is central to the company, product, and customer experience. The panel featured Priya Bhatia, Emily Liu, Seema Amble, and Ziv Peled. Their perspectives reinforced something I have been hearing from post-sale leaders across the industry.
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