Crossing the post-sale chasm: How post-sale teams can help their company scale to $100M+

Eventually, every fast-growing startup becomes the struggling victim of its own success, and own success team. The tactics that worked so wonderfully to onboard and retain customers while you grew from $0-$10M suddenly begin to fray. The lack of structure that your early adopters hailed as “highly personal service” no longer scales—yesterday’s innovation is now […]

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