Expert Advisor to
Chief Customer Officers and Post-Sale Leaders

Accelerate revenue growth, scale efficiently, leverage AI, and improve profitability through your customer facing teams

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Delight your customers, deliver better results, and accelerate your career growth.

Strategy

Strategy

Enhance your customer strategy to drive top line growth and deliver bottom line impact.
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Consulting

Consulting

Operationalize your strategy with confidence and scalability to deliver better results.
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Advisor & Coaching

Trusted Advisor

Partner with me to strategize, anticipate the future, and accelerate your career.
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I asked my clients what they would say if they were telling someone about me.

Here is what they said …

Meet Rod Cherkas

Believe it or not, my first job was working at my mother’s dry cleaning shop where I greeted every customer by name. Those customers loved that small personal touch because it made them feel appreciated. From that time, I’ve always had an obsession to delight and serve customers.

I believe that customers are the foundation of any business.

These early beginnings started me on a path to become a post-sale executive at several of the world’s most customer-centric companies including Intuit, RingCentral, Marketo, and Gainsight. I now partner with CROs, CCOs and aspiring CCOs to scale their post-sale functional teams, drive business results, and accelerate their own career growth. And… I am still obsessed with delighting and serving customers, and remembering everyone’s name.

How it Works

I offer a range of ways to support your business, team and career growth.

Connect via text, email or phone. We will discuss your challenges and goals to determine how I can best help

A podcast that goes above and beyond, just like you do. Hear from experts who share stories, career challenges and best practices.

The Chief Customer Playbook: 8 Strategies to Accelerate your Career and Earn your Seat at the Executive Table

Are you a CCO?
Are you a Customer-facing Leader who Aspires to be a CCO Someday?
This Book is for You!

The Chief Customer Officer Playbook will provide you with the skills you need to develop and master to be a successful CCO. You will learn from actionable tips, relevant case studies, and easy-to-follow strategies to accelerate your career growth and deliver strong results. It is the perfect playbook!

Do you need to accelerate growth, scale efficiently, or improve profitability through your customer-facing teams?

Connect with me as a next step.

Get 250+ Tips and ChatGPT Prompts for CCOs and Customer-Facing Teams So You Can Easily Get Started with AI

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Join other customer-facing industry leaders that receive Rod’s insights, advice and expertise directly to their inboxes.

Download The REACH Framework™: Expansion Close Plan Template

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Download Chief Customer Officer - Technology Stack Recommendations

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Download the Post-Sale Scaling™ Model Framework

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Download Recommended Books on Organizational Leadership and Interpersonal Effectiveness

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Download Recommended Books on Public Speaking, Storytelling, and Creating Impactful Presentations

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Download the Goal Setting Template for Customer Facing Leaders

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Download the CCO Strategic Roadmap Template and Examples

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Download the Strategy Offsite Planning Template and Worksheet

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Download Defining the Hiring Criteria for the CCO/SVP/VP Position

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Download The REACH Framework™: One-Page Cheat Sheet

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Download the ROI Calculator and Cost Savings Example and Template

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Download ICONIQ Growth - Topline Growth & Operational Efficiency - SaaS Industry Metrics

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Download Gainsight's Customer Success Board of Directors Template Slide Pack

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Download the Cost-of-Delivery Analysis Template for Customer Success Teams

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Download the Customer Success Experience - Segmentation Template

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Download The REACH Framework™: Asking Probing Questions to Uncover Expansion Clues

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Download the CCO Maturity Model™ Worksheet

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